Terms & Conditions

View details of our terms and conditions.

Terms and Conditions – Hillcrest Holiday Homes Limited (“Hillcrest”)


Please read this document carefully before you sign the booking form. This is a legal contract and, by clicking accept and making your booking, you agree to the terms and conditions set out below (the “Contract” or “Terms”).

  1. Contractual agreement

The terms and conditions stated herein shall be effective from the point at which you receive your booking confirmation. We may, at any time, and at our sole discretion, modify these Terms, including our Privacy Policy (defined below), and will post updated Terms on our website. Any such modification will be effective immediately upon public posting.

  1. Price

The price stated at the point of booking is for accommodation only and you agree to the stated price when you make your booking.

  1. Payment
    1. A deposit of 50% is due at the time your booking is made. Bookings are confirmed via email.
    2. The outstanding balance will be due 8 weeks before your scheduled arrival date. For bookings made within 8 weeks of your scheduled arrival date, the full monies are payable at the time of booking. If payment is not made according to these Terms we reserve the right to cancel your booking and retain the deposit.
    3. You will be asked to provide us with a security deposit before or on your scheduled arrival date.
    4. All credit and debit card transactions are secure. All transactions comply with the relevant legal requirements that are in place at the time of the transaction. By agreeing to these Terms you acknowledge that a third party will process the debit / credit card transactions required in respect of your booking and that we are not liable for any default by the card authoriser.
  2. Cancellation

If you have to cancel your booking for any reason, please inform us in writing. Cancellation will be effective from the date we receive written notice from you. If you cancel more than 10 weeks before the start date we will retain the deposit paid; if you cancel within 10 weeks of your scheduled arrival date we will retain all sums paid. 

  1. Guests
    1. The booking must be made by somebody over 18 years of age. At least one adult (over the age of 18) must stay in each chalet for the duration of the stay; under no circumstances must an individual, or individuals, under the age of 18 be left unaccompanied in any of the chalets.
    2. Children (under the age of 18) remain the responsibility of their parents or guardians at all times during your stay at Hillcrest. Please ensure that your children are supervised at all times.
    3. The total number of people occupying a chalet must not exceed six. Babies under 2 are not counted as a member of your party for this purpose.
    4. Any group bookings in which all individuals are below the age of 30 are accepted only at our discretion and with our specific permission. If our specific permission has not been obtained, and you arrive at Hillcrest with a group which in our sole opinion does not meet these criteria, we reserve the right to refuse you entry to and use of the accommodation.
    5. We reserve the right to refuse to entry to the accommodation to any person(s) who, in our sole opinion, is not suitable to inhabit it. In such cases, all hire charges paid will be refunded in full and the Contract shall be terminated.
  2. Conduct during stay
    1. All guests must respect the need for privacy and quiet of our other guests and our neighbours. Unreasonable, rude or aggressive behaviour will not be tolerated at Hillcrest Holiday Homes. We expect visitors to respect the privacy and unhindered enjoyment of the chalets and surrounding area by other visitors and local residents. Please note that there are young children living in the vicinity of the chalets and we therefore request that noise is kept to a minimum. Specifically:
      1. Please ensure you are quiet between the hours of 10.30pm and 7am.
      2. Playing music through speakers is not permitted.

If we receive complaints or if, in our opinion, any guest(s) is not adhering to these Terms or in the event of unreasonable, rude or aggressive behaviour, damage to property, or annoyance to other guests and / or local residents, we reserve the right to require you to leave the site and terminate the contract. If this happens, no refund will be paid.

    1. The accommodation must be left in a clean and tidy state when vacated. We reserve the right to charge for any abnormal cleaning which may be necessary.
    2. All accommodation is non-smoking (including e-cigarettes). An additional cleaning charge of £150 will be made to those who fail to observe this rule.
    3. We ask that you report any incidents to us as and when they occur, and pay for any damage before departure. We do not normally charge for minor damage, but we reserve the right to charge you for the repair of any and all damage and / or breakages we determine have been caused by you during the course of your booking.
    4. We reserve the right to enter any accommodation (without prior notice if this is not practicable or possible) at any time if special circumstances or emergencies arise.
  1. Arrival and departure

Occupancy shall be from 3pm on the day of arrival to 10.30am on the day of departure, unless special arrangements have been made (our housekeeper only has a limited time to prepare the property for the next guest(s) and you are asked to respect this).

  1. Pets

Unfortunately we do not allow pets (however well-trained) to stay in our chalets.

  1. Vehicles
    1. One parking space per chalet is included in the price of your stay. There are places to park in the surrounding area, but Hillcrest Holiday Homes does not guarantee the availability or safety of any such parking.
    2. Vehicles and their accessories and contents parked on the Hillcrest site are left entirely at your own risk. We not be responsible for any loss or damage from or to any vehicle (or their accessories and contents) from any cause whatsoever other than in the case of negligence of our employees or agents.
  2. Left property

In the event of any items being left we will do our best to return them to you, with the cost of returning items that have been left behind payable by you (this will include the cost of postage, plus our time in retrieving and packing the item).

  1. Issues with your stay

If you have any questions or complaints during or after your stay at Hillcrest, please contact us via the information provided during the booking process.

  1. Liability

We do not accept liability for any damage, expenses, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than in the case of the negligence of our employees or agents. We strongly recommend that you take out appropriate personal insurance for your holiday. Nothing in these Terms affects your statutory rights as a consumer.

  1. Force majeure

We shall have no liability to you if we are prevented from or delayed in performing our obligations under these Terms, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, pandemic (including, but not limited to, Covid-19), disease, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors. We shall endeavour to notify you of such an event and its expected duration but regret to inform you that we cannot pay any compensation to you where the performance, or prompt performance, of our contract with you is prevented or affected by any of the aforementioned circumstances. However, in the event that your booking is cancelled due to a force majeure event, your statutory rights apply.

  1. Website

We do our best to ensure that the information available on our website is accurate. However, we cannot and do not guarantee that the website is free from errors or faults. We also do not accept liability for any errors or omissions and reserve the right to change information published on the website at any time. We do not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any products or services purchased from the website.

  1. Privacy policy

We will only use your personal information as set out in our privacy policy (the “Privacy Policy”). You can read our Privacy Policy here.

  1. Other important terms
    1. The Terms constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us relating to the subject matter they cover.
    2. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, it does not mean that you do not have to do those things or prevent us taking steps against you at a later date.
  2. Governing law and jurisdiction
    1. This contract is to be governed by and construed in accordance with English law. Any matter, claim or dispute arising out of or in connection with this contract, whether contractual or non-contractual, is to be governed by and determined in accordance with English law.
    2. The parties irrevocably submit to and agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).