Hillcrest Holiday Homes Ltd & Saddleworth Sauna Hut Privacy Notice

Last updated: September 2026

Hillcrest Holiday Homes Ltd & Saddleworth Sauna Hut (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR).

1. Who We Are

Hillcrest Holiday Homes Ltd & Saddleworth Sauna Hut
Hillcrest Den Lane Uppermill
Oldham
OL3 6DD

Email:
saunahut@saddleworthaccommodation.co.uk
info@saddleworthaccommodation.co.uk

Phone: 07368698204

We are the data controller for the personal information you provide when using our website, booking a session, or contacting us.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Name
• Contact details (email, phone number)
• Booking information
• Payment details (processed securely by our payment provider – we do not store card information)
• Any health or wellbeing information you choose to share when booking or contacting us

Information collected automatically

• IP address
• Device and browser type
• Pages visited and time spent on the website
• Cookies (see section 7)

3. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate with you about your bookings
• Respond to enquiries
• Improve our website and services
• Send updates or offers (only if you opt in)
• Maintain safety and comply with legal obligations

We only collect information that is necessary for providing our services.

4. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract – to provide the services you have booked
• Consent – for marketing communications
• Legitimate interests – to improve our website and customer experience
• Legal obligation – where required by law
• Explicit consent – for any health or medical information you choose to share with us, which is special category data. We use this information only to help deliver your session safely.

You need to provide your name, contact details and booking information so that we can enter into and perform your booking. If you do not provide this information, we will not be able to process your booking. Providing any other information is voluntary.

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

• Our booking or payment providers
• IT or website support services
• Legal or regulatory bodies if required

All third parties are required to keep your information secure and use it only for the purpose we specify.

6. How We Store and Protect Your Data

We use secure systems and industry-standard safeguards to protect your information.

Your data is stored within the UK or EEA. Where your data is transferred to the EEA, the transfer is made on the basis of UK adequacy regulations, which recognise that the EEA provides an adequate level of protection for personal data.

We retain personal information only for as long as necessary to fulfil the purposes described in this notice. In particular, we keep booking and payment records for six years after your booking to meet our legal, tax and accounting obligations; enquiry correspondence for 36 months after our last contact with you; any health or medical information for no longer than the date of your session; and marketing details until you withdraw your consent or unsubscribe.

7. Cookies

Our website uses cookies to improve your experience and analyse website traffic.

You can control or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Object at any time to the use of your personal data for direct marketing. If you object, we will stop using your data for this purpose.
• Withdraw your consent at any time where we rely on consent (including for marketing and any health or medical information). Withdrawing consent does not affect the lawfulness of processing carried out before you withdraw it.
• Request data portability

To exercise any of these rights, contact us at saunahut@saddleworthaccommodation.co.uk or info@saddleworthaccommodation.co.uk, or call 07368698204.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to us using the contact details above. We will acknowledge your complaint within 30 days and respond without undue delay.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

9. Children’s Privacy

Our services are for adults aged 18+.

We do not knowingly collect information from children.

10. Changes to This Notice

We may update this Privacy Notice from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact:

Email:
saunahut@saddleworthaccommodation.co.uk
info@saddleworthaccommodation.co.uk

Phone: 07368698204