FAQ

Check in time from 3.00pm

Check out time before 10.00am

If you would like to check in to your chalet earlier or leave later on your check out day please get in touch within the seven days prior to your stay to see if we can accommodate your requests. 

There is a maximum of two cars per chalet. Additional vehicles can use the parking facilities available a short walk into Uppermill village.

We respectfully ask that you do not use on street parking outside Hillcrest Holiday Homes due to limited space for residents.

Each chalet has an electric vehicle charging station.

There is no smoking or vaping permitted in either of our chalets. 

Smoking and vaping is permitted on the private decking areas. We ask you dispose of cigarettes ends responsibly.

Both chalets are professionally cleaned prior to the arrival of our guests. 

However, we kindly ask that you leave the chalets reasonably tidy. There is cleaning equipment available for use within your accommodation if you require it during your stay. 

We work hard to make sure that everything about your stay is enjoyable and relaxing and we hope you find everything as expected in your accommodation. In the unlikely event you do encounter an issue please contact owners, Michael and Eileen immediately, don’t wait till you get home. They will endeavour to resolve any issues if they arise. 

Emergency contact details can be found on your booking form.

Yes, you are more than welcome to arrange a supermarket delivery to your holiday home. Just give the full accommodation address as below including the name of the chalet (Stepping Stones or Treetops) you are staying in.

Hillcrest Den Lane, Uppermill, Saddleworth, United Kingdom, OL3 6DD. 

Please ensure you include your mobile number when placing your food delivery booking.

Please make sure that your delivery is booked after your accommodation check in time and at a time when you are certain you will have arrived at Hillcrest Holiday Homes.

We will send you full details of how to gain access to your holiday home and the owner or housekeepers contact details seven days before your arrival.

Should you wish to arrive on a different day to what was originally booked, please get in contact and we will endeavour to help you.

If you are looking for accommodation for a longer term let whether that’s for work, an artist or writing residency, you’re having work done on your home or for any other reason, please get in touch. We will be happy to discuss your longer term let requirements.